In this policy, “we”, “us” and “our” refer to ServerFlex, as specified in Section 7 of this document.
We are committed to safeguarding the privacy of our users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, when we determine the purposes and means of the processing of the personal data.
In this document we will discuss two types of personal data - service data (data we hold about you to provide your services), and usage data (information held for analytics purposes).
2. How we use your personal data
For the purposes of analytics, we may process data about your use of our website and services (usage data). The data may include your IP address, geographic location, browser type and version, operation system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics, HubSpot and HotJar. The usage data may be processed for the purpose of analysing the use of the website and services.
For the purpose of providing you with an account, we process your service data - this data includes, but is not limited to your name and email address. The source of your account data is you - this data is provided when signing up to ServerFlex.
3. Sharing your personal data
Your personal data may be disclosed to any member of our organisation, or other ServerFlex users, with a relevant need to know. Your information will not be shared with any company outside of the ServerFlex group and our very limited number of partners, unless otherwise specified below.
Financial transactions relating to our services are provided by payment providers (Stripe, PayPal and BitPay) - due to the nature of their services, it may be necessary to disclose limited personal data to these companies. Rest assured that ServerFlex will do everything in our power to limit this.
In addition to all disclosures outlined above, ServerFlex may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out of court procedure.
4. Transfer of your personal data
We are a British Company, with main office is in the United Kingdom. Your service data is held solely in the United Kingdom and European Union and as such is protected by relevant laws. This will not be transferred outside of these regions without prior notice, to which you will have the right to withdraw consent from our agreement by closing your account.
You acknowledge that personal data you submit through our website or services may be available, via the Internal, around the world. We cannot prevent the use (or misuse) of such personal data by others where circumstances are out of our control. ServerFlex uses the latest security practises to ensure your data is not publicly visible whilst moving around the Internet.
5. Data retention and deletion
The personal data we process shall not be kept for longer than is necessary.
Service data, regarding payments and contact information will be held indefinitely to protect the company legally.
Service data, other than specified about, will be held until your account is closed, and up to thirty days after.
Analytics data shall be held for a period no longer than six months.
From time to time, we may need to update this document by publishing a new version to our website. We will send all registered users email notifications to let you know about any changes.
If you are not a registered user, we would recommend checking this page from time to time, ensuring you are still happy with any changes.
7. Contact Us
If you have any questions, or would like to request a copy of all information we hold on you, please contact us using any of the following contact details.
You can contact us
- By post
- By our contact form
- By email
- By phone
8. Data protection officer
If you would like to contact our data protection officer, please email [email protected] and our team will respond to your queries within three working days.