Our Refund Policy
We pride ourselves on providing the best game hosting experience on the market. We understand that you don’t want to spend your hard earned money on services that you are not completely satisfied with. The following document describes the framework for refunds on the ServerFlex platform. Please read this document carefully before making any purchase.
ServerFlex's billing system operates on both credit loaded into your account through any of our accepted billing methods, and/or adding a credit or debit card to your account.
Money Back Guarantee
ServerFlex offers a free trial of some products and services - we highly recommend you use this trial before loading any funds into your account or adding your credit/debit card.
If you do make a purchase, but are not completely satisfied with the quality of service you can start a request for your money back, this window is strictly 24 hours. This money back guarantee does not apply to any plans that cost more than 10.00 (GBP, USD, EUR) per month. This money back guarantee is run at the complete discretion of the ServerFlex team, if we believe the request is malicious or fraudulent we will not honor your request.
When you make a payment online there are fees associated with that purchase. ServeFlex will try to recover these fees from our payment provider (Stripe & PayPal) - if we are unable to recover the fees from our payment partners we will deduct these costs from your refund. Money Back Guarantee refunds are excluded from this policy - if you are not satisfied with your services we will cover the fees.
All products are currently supported by this policy.
Eligible Payment Methods
This refund policy will exclusively relate to purchases made through Credit/Debit Cards and PayPal. We are unable to provide this policy to payments made through other methods such as Bitcoin for legal reasons.
This policy does not cover any pay-per-month products or services that have renewed past the first month.