Terms of Service

Introduction

The following is a document that outlines an agreement that exists between you and ServerFlex. Please read the following Terms of Service document carefully before using our services. The following applies to all users, unless otherwise agreed in writing.

ServerFlex reserves the right, at any time, to amend or modify this document without prior notice to you. We will take all reasonable actions to notify you of the changes to the document. Any changes to this document shall become effective immediately when posted to our website.

Definitions

The term "ServerFlex" (including derived terms such as "Server Flex"), "us", or "we" refers to the owner of the website whose domain is serverflex.io. The term ‘you’ refers to the user, subscriber or visitor of our website. The terms "service(s)" shall be defined as any product, software or other saleable resource ServerFlex provides either for free or paid.

1. Registration & Eligibility

To use the services of ServerFlex, you must be over the age of 13, if you are under the age of 13 you must not use our services. Additionally, ServerFlex may, at its sole discretion, refuse services on any grounds to any customer without warranted reason.

By signing up for our services you agree to be bound and governed by this Terms of Service document. Your information will be securely held in our database so long as your account exists (and up to thirty days after you have requested deletion). Your hereby declare all information provided is accurate and up-to-date.

2. Billing & Payments

Definition of Billing Terms

“Active Services” shall be defined as any product or service that is owned by your account and is not deleted. Please take note that your servers and other products are still considered “Active Services” even when they are in the ‘stopped’ state; if the product is visible in your account then it is considered to be active.

Payment Options

We offer a variety of payment methods. These include: Credit/Debit card payments, PayPal, Paysafe Card and BitPay. Refunds are only applicable for Credit Cards and PayPal as we have no facility to issue refunds to Paysafe Card or BitPay.

Chargebacks

Charge backs are an issue for any online business - ServerFlex operates a strict policy on chargebacks: your account will be debited the amount charged in addition to any fees we have incurred. An administration fee of £10 will also be deducted from your account. Instead of performing a chargeback please contact our team, this will be beneficial to both parties.

Renewals

Services provided by ServerFlex may come set to renew by default - this is to avoid any issues in your gaming experience. You hereby acknowledge that it is your responsiblity to check your services when they are deployed, and ensure you are happy with this setting.

Trial Servers

We offer all customers free trials for every game on the ServerFlex platform. We do this to ensure you are happy with the quality of service we provide before parting with your money. These trial servers are not covered by uptime guarantees.

3. Limitation of Liability

ServerFlex's liability for all our clients will not exceed that which has been paid by the Client to ServerFlex within the current billing period. The company will not be held responsible for any costs or loss of revenue outside of our control.

4. Publications & Marketing

ServerFlex, from time to time, may use data about your account for marketing, funding and other business related tasks. Any information used for these purposes will be completely anonymous before it leaves our control.

Additionally you may receive a request from a member of our team to use your company name, service name or brand as part of these materials, consent will be presumed unless a representative for your account contacts us to state otherwise.

An eye for details - if you’re reading this, have technical experience, and are looking for your next career move we would love to hear from you! We are looking for individuals who are looking to go the extra mile in everything they do - if this describes you, get in touch!

5. Termination

As a matter of last resort, ServerFlex retains the right to permanently suspend services for any user for breach of this Terms of Service agreement. The decision to terminate accounts will be made solely by a senior member of the ServerFlex team. Once an account has been terminated, it is not reversible. All services will be permanently deleted and all game, database and other user files will be removed from our systems.

ServerFlex will retain records of transactions, sales, user activity and basic contact details for an indefinite period of time.

6. Closing your Account

As a user of ServerFlex you have the choice, at any time, to rescind your consent to this agreement, this will be in the form of closing your account with us. If you wish to withdraw consent for this agreement, please contact our support staff who will walk you through the process. We recommend reading our Privacy Policy to understand data retentionn after closing your account.

7. The Law

This contract will be enforced through the British Legal System exclusively. All relevant consumer rights will not be infringed by this agreement and ServerFlex agrees to follow all relevant British Laws whilst providing you services, regardless of your host country.

Questions

If you have any questions about any part of this agreement, please contact us at [email protected].